Full-Time Service Bookings Advisor – Call Centre
Job Description
Hours: Monday to Friday 9.00am to 6.00pm with Saturday 8.00am to 1.00pm on a rota basis
About The Role:
This is a great opportunity for someone with excellent customer service and communication skills to deliver a first class service whilst ensuring customers are aware of all the available products and services within the Service Department. You will be booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any questions or queries whilst upselling any additional products that are relevant to the customer’s needs.
Key Tasks:
•Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
•Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
•Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
•Making follow up calls after service visit
•Calling lapsed customers and chasing service reminder bookings
About You:
Experience in the motor trade would be an advantage especially if you have experience working with a service department. The role of Service Bookings Clerk you will need to be enthusiastic and very customer focused.
To be successful for this role you will need:
•A polite and friendly personality
•Ability to work well under pressure
How to Apply
By email: nina_cortz2@outlook.com214 total views, 1 today
