Full-Time Service Administrator/Specialist – Life and Health
Job Description
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
All inquiries CONFIDENTIAL
SERVICE ADMINISTRATOR or SPECIALIST – INSURANCE SERVICES – Life and Health
The Service Administrator is accountable to the Manager, Service & Operations for providing customer service and product information to members and their families of this associations’ insurance programs. Major duties include responding to members’ enquiries; sharing member feedback on the performance of external administrators and insurers; participating in business initiatives; and providing support to the Department’s group plan administrator.
RESPONSIBILITIES AND DUTIES:
First point of contact for clients calls, emails, faxes, correspondence, survey to facilitate resolution of member complaints, administrative, underwriting and claims issues to full resolution
- Communicate detailed information on Insurance plan provisions, eligibility, underwriting requirements – application and claims processes – in-force coverage to members and other stakeholders – consequences of requested changes to insurance coverage
- Perform appropriate follow-ups and audits to resolve member inquiries and validate business partner performance; escalate issues to administrator and/or management as appropriate; coordinate with and assist business partners for appropriate resolution of customer and administrative issues; make appropriate referrals to advisors and/or other business partners;
- Collect and document member feedback of satisfaction with insurance products, processes and services; document and track complaints, actions taken, underlying issue and final resolution for member as well as corrective action(s) taken by administrator or business partner; maintain applicable reports as required;
- Contribute to or actively participate in internal and external business initiatives (such as contractual offers, annual renewal, annual premium refund), product implementations and changes; provide input and participate with stakeholders in developing or enhancing administrative forms, marketing material, communications and processes for Insurance programs; contribute to the development of internal tools;
- Participate on and contribute to developing and/or enhancing internal Service & Operations team processes and/or department systems, and documenting and/or updating procedures as required;
- Present ideas for discussion, providing feedback based on insight gained from contact with members; recommend new practices and procedures that will contribute to a positive member experience and overall efficiency.
Education: Required
Community College Diploma in Business Administration, or equivalent; or Commerce. Preferred – LOMA ACS designation or equivalent insurance courses.
Experience:
2-5 years administrative experience in life and health insurance.
I look forward to assisting you in your next career advancement.
How to Apply
Call Elaine at 416-703-5120 ext 204 or email your resume to elaine@insurancecareernet.comhttps://ca.linkedin.com/in/elaine-kinsella-26a37523 When you work with Insurance Career Network, you are working with an entire team of Insurance Recruiters. Our team has the contacts to help you find your next great opportunity. We thank all applicants however only those being considered will be contacted.717 total views, 1 today
