Overview

PROJECT MANAGER, BUSINESS TRANSFORMATION – INSURANCE

Reporting to the Managing Director.  The Project Manager will deliver business transformation and strategy execution programs in alignment with strategy, business targets and KPIs.  The Project Manager’s main responsibility is to ensure operational efficacy and excellence of operations. This person will work closely with cross-functional teams, internal and external, to deliver on solutions.  He/she will provide oversight to all of the department’s ongoing projects and coordinate their prioritization and resourcing; and will engage and enable people in adopting changes to processes and technology.

RESPONSIBILITIES AND DUTIES

• Analyze the business objectives of the stakeholder and develop solutions to their business issues and initiatives to drive operational excellence.  This includes business model, processes, technology, people;

• Lead approved business transformation initiatives and projects;

• Assemble centralized project scheduler; coordinate with management team on project priorities, resources and timelines;

• Develop tools and processes for effective project management;

• Coordinate projects with various working groups; track assigned deliverables and write regular status reports;

• Report to management team on key project progress, risks, and provide recommendations to mitigate or re-prioritize;

• Ascertain Insurance business requirements and coordinate solution acquisition and/or system developments;

• Collect and analyze project business requirements and transfer the same knowledge to the development team;

• Provide suggestions to the development team during the development stage to meet business needs;

• Participate in peer reviews and inspections of requirements to ensure they were interpreted correctly;

• Communicate effectively with internal teams and external partners to deliver functional requirements;

• Evaluate impact on people and processes; plan and deliver communications to engage staff in adopting changes; lead and support management team in change management.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, or any related field from an accredited institution; Master’s degree is an asset

• Minimum 5 years’ experience in an insurance environment (life and health, P&C)

• Strong knowledge of insurance market trends, competitor environment, insurance agency and business strategy, operating model and process re-design

• Prior consulting experience

• Ability to work independently, be a self-starter

• Strong commitment to professional and client service excellence

• Superior analytical, logical structuring, verbal and written communication skills

• Effective project management skills and experience

• Experience with project problem diagnosis, hypothesis and solution development, client communications, facilitation of decision making, documentation, managing client expectations, project profitability and team leadership

• Proven ability to drive, manage and deliver large project or programs through full cycle of program management cycle

• Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving beyond current project

• Experience managing multiple stakeholders in complex situations

• Ability to perform independent research, utilizing team member input as necessary

• Excellent interpersonal, communication (written and verbal), organizational and time management skills

• Adept at building and/or analyzing business cases to support a recommendation

• Ability to present complex findings in a clear and concise manner

• Demonstrated ability to initiate, plan and execute key activities in a complex project based environment

• Team player

• Customer focus