Full-Time Personal Lines Customer Service Rep.
Job Description
The FSB corporate culture is about people, and the relationships it has with its employees and above all its clients. We are the team you want to be a part of. With a rapidly growing client base, we are looking to grow our team of insurance professionals. We are currently looking for a Personal Lines RIBO Licensed Customer Service Representative to join our team. If you are passionate about delivering exceptional service, a team player and seeking a role within a challenging and rewarding work environment, then you are a perfect fit for our team. We offer a competitive compensation a benefits package and are located in the GTA.
Responsibilities include:
- Providing exceptional day to day customer service to our clients
- Processing policy changes
- Maintain professional relationships with Insurers and Underwriters
- Assist and provide support to Producers as required
- Processes call backs, submissions and mail in a timely manner
- Flexible to perform various assigned tasks
- Promotes company features and benefits as part of ongoing portfolio reviews
- Cross sell a variety of products at every opportunity
- Promotes client loyalty through attention to detail and relationship building
- Remains current on all company philosophies and procedures
- Accepts risks within established guidelines
Qualifications:
- Currently holds RIBO license in good standing
- Previous Personal Lines experience
- You have a superior client service orientation
- You have the ability to communicate effectively with clients, both verbally and in writing
- You have excellent interpersonal skills
- You have excellent organization and time management skills
- You possess a professional telephone manner
- You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment
- You maintain a positive attitude and are a team player
- You have strong analytical and decision making abilities
- You demonstrate the ability to adapt to change
- You have excellent computer/keyboarding skills
- Power Broker experience an asset
Inclusion and Equal Opportunity Employment
FSB is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Job Type: Full-time
Required experience:
- Customer Service: 3 years
Required license or certification:
- RIBO
How to Apply
To apply for this position please submit your resume via email: natalie.ramosduenas@fsbgroup.ca to the attention of Natalie Ramos.811 total views, 1 today
