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31 May
2017
Full-Time Personal Lines Account Manager
Job Description
Our client is looking for an experienced, enthusiastic and motivated individual to join our growing team! The ideal candidate would have a minimum of two years’ experience working in the insurance industry and has a passion for deliving extraordinary service.
Key responsibilities:
To provide an extraordinary customer experience by offering a wide variety of insurance solutions, customer service and creating a best in class customer experience that results in retention and referrals..
Duties:
- Provide ongoing friendly Customer Service, advising on insurance matters, assessing needs, recommending solutions, answering inquiries
- Ensuring clients fully understand policy coverage and exclusions through clear and concise communication
- Retaining existing clientele through extraordinary service levels, remarketing of renewals to alternate insurance companies, ensuring mono-line accounts are solicited for the other line and directed to New Business Account Managers
- Ensure the quality of business renewed or re-written meets guidelines
- Referral of prospects to Financial for cross sell opportunities
- Reporting new claims and suspending follow up claims management per protocol to Claims Coordinator always showing empathy
- Processing policy changes on company portals, suspending follow up to In House Underwriter for review and proactively communicating billing changes to clients
- Responsible for pulling all reports, after obtaining required consents and documenting file
Personal Attributes:
- Strong understanding of insurance wordings
- Strong Customer Service Skills including effective listening and people skills
- Strong written and oral communication skills
- Strong organizational and time management skills
- Strong computer skills, MS Word, Excel ,Outlook, CQ, Sig, Blue Butler and company portals
- Effective listening and people skills
- The ability to work in a fast paced environment
- Attention to detail imperative to eliminate any errors or omissions
- Ability to work under pressure and multi-task
- Strong ability to problem-solve difficult situations and provide solutions
- Coachable
Education and Experience:
- Minimum 1-2 years experience in the insurance industry
- SIG experience an asset
- CIP or CAIB designation or working toward this designation an asset
- RIBO licence an asset
What’s in it for you?
- The opportunity to be part of a successful and growing company with a great culture
- The chance to grow professional and make a difference
- The opportunity to work close to home
- Contribute to a high performing team in a collaborative environment
- Comprehensive compensation and benefits package
How to Apply
Contact: Email/Text/Phone Rebecca Collins rebecca@myinsurancerecruiter.ca Job#- JOS000000279681 total views, 1 today
