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17 Mar 2017

Full-Time Personal Lines Account Manager

Cadillac Career Centre – Posted by Cadillac Career Centre Markham, Ontario, Canada

Job Description

Our Client a very large brokerage in Markham is seeking a strong customer service Broker to join their team. Offering excellent benefits, room to grow and develop your career along with a great work environment.

Responsibilities:
• You will be our primary contact with your clients for service related issues.
• During the term of the policy, you will be expected to proactively contact your clients. Contact will be 30 days prior to renewal and you will be required to build rapport and review current coverages.
• Clear communication and quality telephone skills are very fundamental to your success.
• It is important that you ask your clients for referrals.
• Alert your team members to industry related issues requiring action or further communication.
• You will be asked to complete weekly tracking forms. Please do so promptly and accurately.
• When interacting with your clients, look for opportunities to up sell related and relevant coverages (such as optional accident benefits, water damage coverage, valuable articles floaters, claims protection etc.).
• When the insurer issues a non-renewal or the client requests a cancellation, promptly connect with your client and offer alternative coverages and/or pricing options. Retention is our key objective.
• Maintain complete and accurate client activity notes on SigXp.
• Maintain current and up to date voice mail log books
• Return voice mail messages within 2 hours
• Maintain suspense and keeping current (within 5 days)

Qualifications:
• Post Secondary Education (college preferred)
• R.I.B.O. license required.
• Three to five years of successful customer service experience in a brokerage
• Familiarity with SigXp considered an asset
• Fluency in a second language is beneficial .

How to Apply

To be considered for this position please submit your resume in confidence to hr@cadillaccareer.com

Job Categories: Customer Service. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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