Primary responsibilities include:

• Providing exceptional day to day customer service to clients – answering client questions and addressing concerns
• Processing policy changes
• Maintain professional relationships with Insurers and underwriters
• Assist and provide support to producers when required
• Claims reporting on behalf of the client
• Renewal reviews and remarketing policies as required

Qualifications:

• RIBO licensed with minimum 3 years customer service experience within an insurance brokerage setting
• Good working knowledge of personal lines insurance policies and coverages
• Proficient in the use of Computers and Applications – working knowledge of C.Q. and Power Brokers, Insurance company portals, Microsoft Office/Outlook
• A team player with a sound work ethic
• Very strong attention to detail
• Strong multi-tasking and time management skills
• Excellent organizational, interpersonal, written, and oral communication skills