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27 May 2016

Full-Time Multiline Field Representative (Toronto)

Intact Insurance – Posted by rupaprakash1 Anywhere

Job Description

 

Multiline Field Representative (Property/Accident Benefits/CAS)  – Kingston, Belleville, Ottawa and Surrounding Area

In person investigations for Accident Benefit and Casualty claims at all complexity levels.  Provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards as well as any legislative requirements.

Responsibilities

Multiline Field Representative (Accident Benefits/Bodily Injury)  – Toronto

In person investigations for Accident Benefit and Casualty claims at all complexity levels.  Provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards as well as any legislative requirements.

Responsibilities

  • Handling task assignments for Accident Benefits and Casualty claims
  • Investigate Accident Benefit and Casualty claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties
  • Collect reports and statements to determine liability and coverage
  • Attend court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims
  • Maintain current knowledge of insurance products, as well as investigation techniques and services Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness.  Determine and/or establish key measures to monitor personal productivity and technical quality.
  • Communicate with Intact Brokers and Belair Underwriting as necessary.
  • Document the claim file by collecting and securing appropriate reports and statements from appraisers, third party adjusters, claimants, insureds, witnesses, police, and any other pertinent experts to determine liability, coverage or benefit entitlement.
  • Analyze the information gathered, interpret insurance policy wordings, determine coverage, and assess damage and/or liability. Determine when sufficient information has been gathered to close the investigation.
  • Provide quality service to external or internal customers. Answer queries relating to investigations and the claims process. Maintain effective communication channels with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues. Maintain productive business relationships with service providers.
  • Conduct investigations and identify additional information such as customer medical or employment history required to clarify and/or justify a claim
  • Travel will be a part of the position.

Requirements;

  • A college diploma or a university degree preferred (or equivalent business experience)
  • Completed or are working toward a Chartered Insurance Professional (CIP) designation
  • 5 to 7 years of claims handling experience
  • Strong customer service and written communication skills
  • Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of accident benefits and casualty claims
  • Expertise in personal lines and commercial lines products, Accident Benefits and Bodily Injury claims adjudication.
  • Must possess a valid driver’s license with a good driving record

 

How to Apply

Please send your resume to rupa.prakash@Intact.net

Job Categories: Claims. Job Types: Full-Time.

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