Full-Time Manager, Ontario Property Claims
Job Description
Manager, Ontario Property Claims
General Accountability
Responsible for managing the branch claims function for property insurance claims to enhance and contribute to customer, growth and efficient operations Provides leadership and technical expertise to a team of claims professionals and ensures a consistent corporate claims experience is provided. This position has 4 direct reports.
Key Accountabilities
1. Claims Operations Management
· Oversees, monitors and collaborates on the development of claims processes and operations, ensuring that claims are adjudicated quickly, fairly and consistently.
· Assists employees on policy interpretations so that coverage can be approved or denied.
· Approves payments and reviews large loss reporting within authority level.
· Assigns new losses to adjusters and examiners.
· Reviews and audits claims files to ensure adequate and proper payment issuance, reserving, compliance and effective investigation and file handling is conducted on all claims.
· Participates in key projects as assigned.
· Represents the company in mediations, trials and pre-trials.
· Reviews coverage questions and provides direction, interpretation and approval.
· Fosters an environment dedicated to great customer experience and champions the improvement to service.
. Provides specialized technical guidance to employees, brokers and internal departments on claims practices, coverage and wording interpretation for product policies.
· Reviews and responds to claims decision and denial requests.
· Liaises with other departments to ensure a consistent national experience is achieved.
· Collaborates with national claims team to leverage best practices, effectively manage workload and ensure consistent claims experience.
. Reviews and continuously evaluates internal processes, automation and procedures to effectively meet service and production goals.
2. Customer & Partner Experience Management
· Develops strong relationships with industry representatives, customers and broker partners to obtain information and quantifiable feedback to improve service and product offerings and innovative enhancements.
· Ensures team delivers an easy, convenient, seamless experience for customers, from the moment they report their claim to getting their settlement.
. Identifies and encourages the team to find creative solutions and opportunities to utilize technology to improve the experience for customers and partners.
· Engages and understands external perspectives to make it easier for partners and customers to do business with us.
· Responds to escalated and complex customer or broker complaints, inquiries or concerns and offers suggestions for resolution.
· Promotes communication with all customers and broker partners to deliver transparency and efficiency in claims handling and builds trust and confidence.
· Collaborates with underwriting to explain complicated and challenging claims decisions to brokers and customers (verbally and/or in writing).
3. Product Support, Maintenance and Development
Collaborates with other areas on product development initiatives and changes.
Gathers, assesses and communicates market intelligence to internal stakeholders.
Keeps abreast of emerging trends and technology.
Communicates changes in products, services and procedures to affected stakeholders.
4. People Management
· Performs human resource (HR) activities such as recruitment, staffing and workforce planning as per corporate HR policies and procedures.
· Establishes and communicates performance goals and standards to employees and monitors, reviews and evaluates their performance.
· Provides leadership, coaching, mentoring and guidance to employees.
· Supports the training and development of employees.
Education and Experience
· A bachelor’s degree in business administration, commerce or a related discipline.
· A Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
· Eight years experience in a senior/supervisory insurance role with evidence of continuing professional development.
Knowledge, Skills and Abilities
· Knowledge of claims policies and procedures and the various kinds of property and casualty insurance products.
· Knowledge of Ontario’s property insurance legislation and regulations.
· Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.
· Skilled in determining values, depreciation and repair/replacement costs.
· Ability to prepare and deliver effective written and oral presentations
· Ability to negotiate effectively.
· Skill in planning, prioritizing and organizing.
How to Apply
About Insurance Career Network
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Submit your resume to Jan at jan@insurancecareernet.com or call 416 703-5120 ext 202 for more information.474 total views, 1 today
