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25 Aug 2016

Full-Time Group Disability Program Manager

Insurance Career Network posted by Elaine Kinsella – Posted by Insurance Career Network Inc. Mississauga, Ontario, Canada

Job Description

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.

All inquiries remain confidential.           

GROUP DISABILITY PROGRAM MANAGER

This role is primarily responsible for working directly with clients and working many internal resources and departments to coordinate our services, as well as direct supervision of claims staff.  The Program Manager could work with Account Executives, Client Service Representatives and/or other internal resources, as well as directly with our client base.

Responsible for:

Managing group disability client block and claims staff; developing and maintaining long-term relationships by providing excellent customer service and consultative support on Disability Programs.

Tasks include:

  • Respond to client inquiries & service requests pertaining to their Disability
  • Programs and services
  • Supervise and evaluate staff (performance reviews).  Plan, direct, monitor and oversee staff schedule, workload and deadlines. Make modifications when needed to meet goals.
  • Provide staff with support, advice, instructions, approval and resolution to unusual claims.
  • Deal with complex, difficult / unusual inquiries, complaints and situations. Identify, define and take appropriate action to resolve. Ensure that objectivity, tact and clear written and verbal communications are maintained in highly sensitive situations.
  • Attend client/broker/TPA meetings, as needed.
  • Assist in defining, developing and implementing departmental policies and objectives.
  • Responsible for the execution of Disability programs
  • Responsible for program governance including review of internal reporting and identification of issues Issuing reports to clients
  • Managing the renewal process with appropriate internal teams
  • Responsible for client support, annual planning preparation and meetings where appropriate
  • Responsible for execution of group disability management program
  • Act as a liaison with internal departments to resolve issues that may arise with clients
  • Follow up on manager consultations
  • Responsible for CRM (Customer Relationship Management)

Qualifications:

  • Detail oriented with strong organizational and time management skills
  • Ability to perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships and influence key stakeholders
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision making skills
  • Excellent verbal and written communication skills.
  • Strong analytical and presentation skills
  • Demonstrated performance consulting, leadership and management skills, and the ability to present to branch management and large groups with the capacity to conduct one-on-one training
  • Demonstrated strong functional and technical skills and/or the ability to grasp technical concepts quickly
  • Strong background in Group Disability Insurance

Experience / Education:

  • Minimum 5-10  years of complex claims handling experience required;
  • Preferable work experience in a client interactive claims capacity role
  • Strong development, facilitation, and presentation skills preferred
  • Demonstrated sound knowledge of the Group insurance industry, claims, and related client relationship experience preferred
  • Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Coaching and mentoring background an asset

If this speaks to you for your next career move I would like to hear from you:

 

 

 

How to Apply

Call Elaine at 416-703-5120 ext 204 or email Elaine@insurancecareernet.com When you work with Insurance Career Network, you are working with an entire team of Insurance Recruiters. Our team has the contacts to help you find your next great opportunity.

Job Categories: Manager. Job Types: Full-Time. Job Tags: Disability, Group Claims, Manager, and Supervise.

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