Full-Time Director, Strategic Initiatives
Job Description
Director, Strategic Initiatives
The Director, Strategic Initiatives has nationwide accountability for overseeing the development, implementation and maintenance of the following:
· A 1 – 2 year strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
· Identify broker and consumer needs and develop plans and materials to address
· Process improvements across the business to improve competitiveness and ease of doing business with our broker customers
Specific Accountabilities
· Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
· Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
· Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
· Assist the Director Team in identifying projects that will drive additional top line growth or reduce loss ratio pressures
· Represent on the Corporate Committee for Project & Initiative Prioritization
· Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
· Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
· Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
· Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
Lead the Pollara broker survey process and the communication and actioning of the results
· Lead all broker and brand employee facing events and tradeshows
Qualifications and Experience
· Post-secondary education in a relevant field and active participation in CIP courses
· Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
· Having a strong presence and credibility within the broker community is essential
· Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
· Ability to be strategic and anticipate trends based on extensive broker knowledge
· Ability to influence, convince, direct and persuade others is an important skill requirement.
· Ability to lead and manage projects and ensure deliverables are met
· Ability to lead teams without direct authority
· Ability to coach teams to success
· Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience
How to Apply
About Insurance Career Network Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. Contact Jan at 416 703 5120 ext. 202 or jan@insurancecareernet.com477 total views, 1 today
