Full-Time Customer Service Representative
Job Description
Title: Customer Service Representative
Location: Toronto
Number of Positions: 1
Reporting to the Operations Supervisor, the overall purpose and objective of this position is to act as a general support person for underwriting and branch administrative activities. The successful candidate will be responsible for the following:
RESPONSIBILITIES:
• Booking Premium in Senator
• Entering Name Clearance & Submissions in CCIS
• Compiling Renewal Lists
• Distributing Renewal Solicitation Letters
• Pulling Loss History and D&B
• Distributing NABT Policies and invoicing
• Entering NABT Name Clearance & Submissions in US System
• Compiling NABT Renewal Lists
• Requesting Risk Control Surveys in CCIS
• Following Up with Brokers – Risk Control Recommendations, Survey Contact Information, Statement of Values, etc.
BI Worksheet, Crime App, Umbrella App
• Uploading Applications, Policies and Correspondence to eFile
• Uploading COI to eFile
• Processing CertTrakker and Booking Premium
• Updating Broker Record in Senator
• Handling GWP Monthly Closing
• Monitoring Outlook Folder Incoming Request
• Issuing Manual Policies and Endorsement (Marine, HealthPro, Information Risk, E&O, D&O and Mortgage)
• Monitoring Senator Access Request, Reset Password and Claims Authority Limit
• Booking Bordereaux (from various sources)
• Correcting Reporting Errors in IBC’s Website
• Issuing Letter of Experience
• Processing Resubmission Schedule 99
• Ordering Motor Vehicle Reports
• Reception back up
• Other duties as assigned
QUALIFICATIONS:
• Strong communication skills, both written and verbal. Previous Underwriting support services experience or underwriting knowledge is an asset, but not required.
• A minimum of 2 to 3 years customer service experience in an office environment is an asset, but not required.
• A University/College diploma in Business Administration or a related field would be a definite asset.
• Must possess a strong customer service focus and have an ability to resolve problems with customers.
• Must be detail oriented and able to work in a fast paced environment meeting specific deadlines, while demonstrating good time management and multi-tasking skills.
• Excellent Word and Excel skills and other business-related software.
• Ability to work both independently within a team environment with minimal supervision
• Flexibility with working hours will be required; predominantly 8:30am – 4:30pm and flexible working shift 11am – 7pm (3 to 4 month’s per year) on a rotational schedule with other members in the department.
We thank all applicants, however only those selected for an interview will be contacted.
No Agencies Please
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