Full-Time Customer Account Manager
Job Description
PBL Insurance limited is looking for a Customer Account manager to provide in-house customer service to clients, handling and processing endorsements and renewals in the personal lines department.
Responsibilities:
– Deal professionally with all incoming and outgoing communication (phone, e-mail, written correspondence) from internal and external clients regarding insurance, claims, or administrative problems; comply with the request according to established corporate – Foster and encourage positive working relationships with underwriting partners, know who to contact at which company for what issues and be approachable by underwriters.
– Maintain an abeyance system to follow-up on outstanding request, payments, correspondence, reports, and follow-up on overdue items according to accepted timelines.
– Identify and access cross-selling and up-selling opportunities within the assigned book.
– Refer new business requests as directed by the Personal Lines Team Leader and/or – Accurate scanning and forwarding of electronic files to correct staff member(s).
– Special projects and miscellaneous duties at management request.
Minimum Qualifications:
– Post-secondary education is an asset
– RIBO license in good standing.
– 1-2 years’ administrative support experience.
– Excellent computer skills and willingness to learn new computer software
– Exceptional customer service skills.
– Strong interpersonal and telephone skills.
– Bilingual (French/English) – verbal and written.
– Ability to manage multiple tasks concurrently and timely follow-up on uncompleted tasks
– Demonstrated success working in a fast paced and electronic file environment
How to Apply
Qualified candidates are encouraged to apply by submitting your cover letter and resume to careers@pblinsurance.com quoting job # TI16-15.401 total views, 1 today
