Full-Time Collection Agent
Job Description
As a Collection Agent, you will:
Provide excellent service and ensure exceptional execution results in the collection of our financial loans
Conduct collections calls for all past due accounts
Contact past due customers by phone, request payment negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts dates, collection call updates
Maintain and submit reports for review by collection management
Communicate with team members across our national branch network (customer service, sales, loan underwriting, collections)
Complete other collection responsibilities, as assigned
What you need to work with us:
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Good understanding of Microsoft Excel and Outlook
Strong computer operating skills
Ability to adapt in a fast-paced environment
Desire to learn and further your career
How to Apply
Send your resume on : jennifer.gary85@hotmail.com467 total views, 1 today
