This job listing has expired and may no longer be relevant!
10 Mar 2017

Full-Time Claims Unit Manager – Property

Insurance Career Network – Posted by Jan Mahood Mississauga, Ontario, Canada

Job Description

Major Duties

  • Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.
  • Provides leadership and manage the operations of the Department to achieve key business goals. Monitors and participates in Dept. activities and reports on progress.
  • Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Dept. objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.
  • Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards.
  • Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed
  • Audits staff files and provides feedback and/or training as determined by this exercise
  • Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports incompliance with objectives to achieve.
  • Remains current with industry trends, technical developments, services, and products.

Qualifications

  • University degree/college diploma preferred
  • Ongoing commitment to self-development
  • Minimum 3 years experience at supervisory/manager level
  • Leadership skills including ability to motivate and coach staff to deliver results
  • Strong technical skills in property claims
  • Analytical skills to deal with policy, legal and regulatory interpretation and implementation
  • Strong communication and customer service skills
  • Previous claims handling experience in the property damage field preferred
  • Experience working in a contact centre environment and exposure to call center systems

 

How to Apply

For consideration send your resume to jan@insurancecareernet.com or contact Jan at 416 703 5120 ext. 202

Job Categories: Manager. Job Types: Full-Time.

352 total views, 1 today

Apply for this Job