Full-Time Claims Team Leader – Home and Auto
Job Description
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
All inquiries remain CONFIDENTIAL
Claims Supervisor – Home and Auto
Manage a telephone adjusting team in the Customer Service Centre located in Mississauga. You will be responsible for leading the team by providing leadership, technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements. Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.
Major Duties
- Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.
- Provides leadership and manage the operations of the Department to achieve key business goals. Monitors and participates in Dept. activities and reports on progress.
- Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Dept. objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.
- Audits staff files and provides feedback and/or training as determined by this exercise
- Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports in compliance with objectives to achieve.
- Remains current with industry trends, technical developments, services, and products.
Qualifications
- University degree/college diploma preferred
- Ongoing commitment to self-development
- Minimum 2 to 5 years’ experience at supervisory/manager level
- Leadership skills including ability to motivate and coach staff to deliver results
- Strong technical skills in automobile and property claims
- Analytical skills to deal with policy, legal and regulatory interpretation and implementation
- Strong communication and customer service skills
- Previous claims handling experience in the property damage field preferred
- Experience working in a contact centre environment and exposure to call center systems
I look forward to assisting you in your next career advancement
How to Apply
Call Elaine at 416-703-5120 ext 204 or email Elaine@insurancecareernet.com Or reach out on LinkedIn https://ca.linkedin.com/in/elaine-kinsella-26a37523 When you work with Insurance Career Network, you are working with an entire team of Insurance Recruiters. Our team has the contacts to help you find your next great opportunity. We thank all applicants however only those being considered will be contacted.723 total views, 1 today
