Contract Claims Manager
Job Description
Leadership
· Providing functional direction for the planning, coordination and delivery of claims
activities
· Providing the organization with innovative solutions in claims resolution.
Expert Advice
· Providing strategic recommendations to the senior management including analysis of
claims trends within the organization
· Providing guidance and advice
· Collaborating with legal counsel on complex losses and maintaining direct communication
with senior management in regard to progression and resolution of these files.
· In terms of civil litigation, reviewing affidavits, statements of defence and statements of
claims for accuracy, and identifying legal issues that require clarification.
· Interpreting statistical data to develop workflow improvements
Planning and Coordinating
· Developing and implementing business plans for the client
· Participating in the development, implementation, delivery and follow-up of internal
training programs for the unit and claims staff.
· Facilitating/participating in evaluative committee sessions and determining appropriate
handling and resolution strategies
· Developing and implementing claims related policies and procedures
· Coordinating accurate and timely responses to enquiries
Oversight and Control
· Reviewing staff activities to ensure compliance with established policies and procedures.
· Determining and/or establishing key measures to monitor productivity and technical
quality, identifying improvement opportunities, and enhancing key business processes.
· Monitoring financial accuracy to maintain policy standards, monitoring pending counts
and assists in examining large and complex losses.
· Conducting risk management assessments on complex/sensitive files and providing
related guidance to staff and senior management.
· Ensuring consistency in the business practices of civil litigation and claims management
from a national perspective.
Communication and Client Service
· Communicating with managers and staff, keeping them informed of changes or new
directions and soliciting feedback regarding operations.
· Developing, maintaining and controlling ongoing relationships with internal stakeholders,
legal counsel, and other service providers.
· Seeking innovative solutions to minimize process involvement on clients
· Ensuring timely and responsive service delivery to clients.
· Attending meetings with internal and external stakeholders as required
· Preparing and making presentations as required to fulfill the work. Some examples
include presentations to senior management on project results, briefings with internal
stakeholders, and information sessions for key client groups
Personnel
· Working with experienced claims professionals and administrative support staff in their
handling of claims.
· Meeting with the Director of Financial Policy on a weekly (or more frequent) basis to
advise and inform the Director of ongoing issues.
· Preparing customized training material as necessary to facilitate training needs and
activities.
Other related tasks as required.
Requirements:
The candidate must demonstrate a minimum of 10 years’ experience in managing claims.
As a minimum, claim types must have included all of the following:
1. Liability;
2. Bodily injury;
3. Property damage; and
4. Motor vehicle collisions.
Definition – Managing (for all instances):
Process oversight and problem solving on particular claims.
The candidate must demonstrate a minimum of 10 years’ experience in managing civil litigation claims.
The candidate must demonstrate a minimum of 5 years’ experience, at the manager level or higher, overseeing a claims management program and the candidate must have had responsibility to ensure all of the following:
1. Service delivery;
2. Resolution of all claims;
3. Reporting to senior management; and
4. Provide functional direction to a claims staff of at least 6 individuals.
The candidate must possess a current and valid Chartered Insurance Professional (CIP) designation
How to Apply
Please send your resume in strictest of confidence to kimberleyjeffries@kjrecruiting.ca535 total views, 1 today
