Full-Time Claims Branch Manager
Job Description
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
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Branch Manager – Hinton, Alberta
If you are a senior or seasoned Claims Adjuster who loves doing what you do, and at the same time would like to start developing management skills in a small branch, this opportunity is for you.
Under an enhanced commission structure, you will be expected to fully handle claims files, while at the same time grow and lead a small team of independent claims adjusters and support staff in Hinton, AB, in achieving the branch’s revenue target. You will report directly to the District Manager for Northern Alberta who is based out in Edmonton, AB.
Competencies required to succeed
Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
- Leadership skills – the ability to lead people effectively
- Problem Solving – the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
- Business Acumen – the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
- Initiative – must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
- Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
Responsibilities
Financial Management
- Responsible to meet or exceed revenue contributions and margins as applicable to the branch
- Responsible for the management and collection of account receivables
- Responsible for the management of adjusters billings
File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency
Technical Expertise and Support
- In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Provides file review feedback and in some cases direction on file completion
Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
Employee Development
- Coach and develop employees by providing on-going feedback on technical and quality issues
- Prepare and discuss performance reviews with staff members
- Support technical training and other development requirement
Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of adjusters for the branch
- Provide leadership to cross-functional staff and ensure maximization of performance, motivation and production
Accountabilities
Execution of their portion of the Business Unit Plan, with regular and meaningful communication on key issues and initiatives – Business Unit Leader
- Active participation and feedback in developing plans and problem solving issues – Branch personnel
- Participating and executing against the QA plan – QA Leader
- Ensure timely and quality delivery of services – Insureds, claimants and other clients
Education, knowledge and experience required
- A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience within the insurance services industry
- Level 2 or Level 3 adjusters license is required
- Proven management skills
- Effective analytical skills
- Proven adjusting skills
- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
How to Apply
I look forward to assisting you in your next career advancement. Call Elaine at 416-703-5120 ext 204 or email your resume to elaine@insurancecareernet.com https://ca.linkedin.com/in/elaine-kinsella-26a37523461 total views, 1 today
