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17 Feb 2017

Full-Time Call Centre Agent

Cloudtone INC. – Posted by cloudtone Edmonton, Alberta, Canada

Job Description

We are currently looking for a talented Data Entry / Call Centre Agent to join our Edmonton office.

Duties and Responsibilities:
Respond to verbal and written queries from customers and associates regarding database updates, and completing the necessary changes in Business applications.
Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
Professional phone skills and ability to resolve issues real time with customers.
Employee must adhere to the Quality Assurance Program.

Qualifications

Education:
Minimum secondary school education.

Skills:
Must be computer knowledgeable in a database environment with strong keyboard skills, 40+WPM
Must be well organized and possess excellent verbal and written communication skills
Individual must possess strong problem solving skills and be able to work independently
Technical background and/or knowledge of Alarm products would be an asset

How to Apply

Send your resume on : jennifer.gary85@hotmail.com

Job Categories: Call Centre Manager. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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