Full-Time Business Process & Change Analyst
Job Description
Our Client is dedicated to International Corporations, Institutions and Global Organizations, Insurers and Health Carriers. They provide worldwide Remote Medical & Security Services, Business Travel Risk Management and International TPA & Cost Containment Services.
1. ACCOUNTABILITY OBJECTIVE
• The Business Process and Change Analyst will be responsible for producing the end to end business blueprints documenting all operational processes within the Company, and driving efficiencies and improvement.
2. SCOPE
• Works professionally and effectively with all employees, in a high volume, fast-paced environment.
3. RESPONSIBILITIES/EFFORTS
• Provide the Business with a documented Business Operational Model, so that plans can be delivered based on the identified changes between ‘AS-IS’ and ‘TO-BE’ models
• Provide the Business with documented business principles, processes and procedures (controls) for its efficient and effective operation
• Provide training and support in the use of documented processes within the Company and to nominated partners
• Use your knowledge and experience of operating within the International Private Medical Insurance (IPMI) sector to take a hands-on, in-depth look at our business processes and drive change.
• Work closely with front line staff and supervisors to identify/analyze core business processes, requirements and workflows.
• Document current and future state processes, including both manual and automated; using visual models, flow charts and written narrative that adhere to standards.
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes achieve the desired results and that services are meeting agreed upon service levels.
• Create process documentation/workflows, knowledge articles, self-service guidance, FAQs and other job aids.
• Perform gap and root cause analyses for operations-wide end-to-end process flows and provide recommendations for process improvements.
• Assess bottlenecks of work processes and coordinate with others to implement solutions aiming at increased synergy and integration.
• Perform review of departmental processes, designs and implements productivity improvements and documentation of technical procedures.
• Consistently deliver high-quality deliverables.
Other
• Adheres to all policies and procedures as outlined in the Employee Handbook and client specific protocols.
• Performs all work in a PIPEDA and HIPAA compliant manner.
• Works in compliance with the Occupational Health and Safety Act and related legislation.
• Ensures strict standards for claimant/client confidentiality and complies with organizational and governmental regulations/policies.
• Other related duties as assigned.
4. YOUR KNOWLEDGE AND EXPERIENCE
• Business Process Analyst experience (2-5 years).
• Demonstrated critical thinking skills
• Proficient in Microsoft Office Visio, Word, Excel and PowerPoint.
• Exemplary presentation, verbal and written English skills.
• Superior documentation skills and attention to detail.
• Ability to present complex information in an understandable and compelling manner
• IPMI claims and insurance related business knowledge
• Experience in Microsoft SharePoint and SSRS is an asset
• Certification in Business Process & Change Analysis, including Six-Sigma Black Belt an asset
5. EFFORT AND WORKING CONDITIONS
• Works in a typical office environment with a moderate level of noise.
• Use of telephone, computer and other office equipment.
• Sitting for long periods of time.
• Exposure to constant interruptions/distractions, deadlines and multiple demands.
How to Apply
To apply, please contact: Rachel Hoevenaars, B.Com, CIP, CRM VP Underwriting & Risk Management My Insurance Recruiter (416) 844-3261 rachel@myinsurancerecruiter.ca www.myinsurancerecruiter.ca Job Ref # JOS000000193869 total views, 1 today
