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The Branch Manager is responsible for the Branch P&L, and ensures the quality of the service delivery and operation to meet the highest level of employee and customer satisfaction. The BM participates in the planning and oversees the execution of the Branch growth strategy. The BM is also responsible for the management of resources allocated to the Branch.

Business Development

Acquire new customers

Maintain and expand our existing customer relationships

Maximize the project value

• Act in accordance with the mission, vision and values of the client
• Strategy execution , structured follow-up propose and undertake adjustments as they arise
• Analyze effectiveness of strategy and make recommendations to improve outcome
• Assist with marketing plans and execute business development
• Ensure the development and sustainability of the organization
• Analyze and communicate pertinent reports
• Conduct required follow-ups with management and employees

Leadership

Achieving High Employee Satisfaction and engagement

Develop a dedicated team

Ensure the continued development of human resources

• Direct day to day operations
• Work closely with the various departments
• Develop and enforce policies, processes and procedures, review and offer possible improvements
• Mobilize employees to meet challenges and objectives and ensure a good working climate
• Responsive to crisis management or conflict resolution
• Supervise employees in order to meet intended objectives
• Actively pursue and encourage career development of employees
• Direct day to day operations

Financial Management and Administration

Responsible for financial performance

Achieving financial objectives

Ensure sound financial management

• Ensure sound management of capital and human resources, conduct necessary follow-up with country management
• Implement remedial measures in the event of a budgetary setback
• Ensure quality support to assist with the financial management of the organization (periodic reports, corrective measures, etc.)
• Ensure the reliability of the internal cost control measures
• Provide performance reports to management
• Analyze and provide feedback of own the financial results

Ensures a High Level of Service Delivery Quality

Maintain a high level of customer satisfaction

Ensure a high level of service delivery performance

Pursue continuous improvement

• Ensure a client-centered culture
• Ensure quality standards and service levels are met
• Manage the required skills training of employees in order to meet expected service level
• Constantly evaluate personal and business processes to ensure their efficiency, effectiveness and flexibility in order to produce faster and with fewer resources.
• Allow employees adequate autonomy to handle unexpected situations and challenges

University level management degree or equivalent
Work experience of 5 years in a similar position
Apt with utilizing MS software tools

• Strategic Thinking Skills
• Strong Business Acumen
• Capable Human Resource Manager
• Ability To Communicate Effectively
• Mobilizing Leadership
• Ongoing Self-Development