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1 Sep
2016
Full-Time Bilingual Emergency Assistance Coordinator – Travel Insurance
Job Description
The emergency assistance coordinator will be the first point of contact for members requiring both medical and non-medical assistance. You will help members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.
Responsibilities:
- Provide assistance services to travelling members (taxi, ambulance, hotel, medical bookings, etc.)
- Communicate with service providers around the world (request documentation, reports, invoices, etc.)
- Update clients on progress of assistance provided to their members
- Assist members with their return home, when necessary
- Coordinate with various service providers
- Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions
- Use the case management database to accurately input all case details, actions taken, and next steps
- Act as the link between policyholders and family members and medical and service providers and the insurance company
- Review and interpret benefits plans
- Confirm insurance coverage details to service providers and members
- Be available for rotational work on evenings and weekends
Required Skills and Experience:
- Customer service experience
- Microsoft Word, Excel skills
- Excellent verbal and written communication skills in English
- Superior time management skills
- Resourcefulness
- Ability to work independently
- Analytical and decision-making skills
- Ability to communicate diplomatically
- Ability to work in a fast-paced and dynamic environment
- Team player
Assets:
- Bilingual: French, Spanish or Portuguese, Mandarin
- Understanding of medical terminology
- Travel, snowbird, and TPA experience
How to Apply
About Insurance Career Network
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.
TO APPLY: Register and submit your resume through this site or call Francis for more information 416 703-5120.1216 total views, 1 today
