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25 Apr 2017

Full-Time Account Coordinator (Lloyd’s of London) – New Westminster

IPG International Programs Group – Posted by SCM Insurance Services New Westminster, British Columbia, Canada

Job Description

Role Summary
*The successful candidate must have Llyod’s of London/ or Lineage experience to be eligible for this role.*

Working within a team environment, the Account Coordinator will be responsible to coordinate account management relating to assigned key Insurer clients.

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate for this position will have the opportunity to participate as part of a dynamic team that provides quality service to internal and external clients.

Competencies required to succeed
• Excellent communication skills – the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Responsibilities
• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Create administration guidelines to ensure appropriate details of file setup as requested by clients
• Administer and maintain client guidelines creating financial links and MI lines as required
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Integration of Third Party Vendor and Client claims management systems
• Oversee internal file protocol reviews in conjunction with IPG
• Continuously work to enhance relationships with Insurer clients
• Communicates with client re: trust account balances and sufficiencies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Education, knowledge and experience required
• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices is mandatory
• Knowledge of Lineage is an asset
• Proficient in Excel
• Knowledge of third party vendor systems used by Insurers

Environment/Work Conditions
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

How to Apply

Please send your resume or any inquiries to Lorraine Lei - lorraine.lei@scm.ca

Job Categories: Insurance. Job Types: Full-Time.

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